Versand
Thank you for shopping with Moxie.
Each Moxie piece is thoughtfully designed in Zurich and crafted in Italy. We take great care in preparing and packaging every order.
Processing Time
Orders are typically processed within 1–3 business days after payment has been received.
During product launches, promotions, or holiday periods, processing times may be slightly longer.
You will receive a confirmation email once your order has been shipped, including tracking information where available.
Shipping Destinations
We currently ship to:
- Switzerland
- European Union countries
- Selected international destinations
If your country is not available at checkout, please contact us at hello@moxie-label.com.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Switzerland
- Standard Shipping: CHF 9.00
- Free shipping on orders over CHF 150.00
Europe
- Standard Shipping: from approx. CHF 4.50–30.50 depending on parcel weight and destination.
International
International shipping rates are based on destination and parcel weight.
Approximate rates via PostPac International:
- up to 2 kg: approx. CHF 36
- up to 5 kg: approx. CHF 46
- up to 10 kg: approx. CHF 52
All shipping costs are displayed at checkout before payment.
Estimated Delivery Times
Estimated delivery times after dispatch:
- Switzerland: 1–3 business days
- Europe: 3–7 business days
- International: 5–14 business days
Please note that delivery times are estimates and may vary due to customs processing or courier delays.
Customs and Import Duties
For orders shipped outside Switzerland, customs duties, taxes, and import fees may apply.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Tracking
Where available, tracking information will be provided by email once your order has been dispatched.
Lost or Delayed Shipments
Moxie is not responsible for delays caused by postal services, customs, or circumstances beyond our control.
If your order has not arrived within the expected timeframe, please contact us at hello@moxie-label.com, and we will do our best to assist you.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout.
Moxie cannot be held responsible for orders shipped to incorrectly provided addresses.
Contact
If you have any questions regarding shipping, please contact us at: